You can expect your order to arrive quickly and in great condition.
We know you'll often be ordering things you need in a hurry. If we have the products you order in stock - and we usually do - we'll dispatch your order within 1-2 working days, once the products are paid for.
Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA, and we will endevour to dispatch it to you asap once back in stock.
If you have any special delivery instructions please convey these via the field provided at checkout
We offer FREE DELIVERY within New Zealand on all orders over NZ $500 total.
For orders under this amount, the cost of delivery is specified on each product page.
You can expect to receive your goods within 3 working days of having placed your order.
We use Post Haste or CourierPost for all national deliveries outside of Golden Bay. You can visit them here.
We send non-signature unless otherwise requested. If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or in your mailbox. If they don't think it safe to leave, they'll leave a card to call.
If delivery is to a business you must include the business name in your delivery address.
PO Boxes and Rural Delivery addresses are not a problem - feel free.
All CourierPost orders and Post Haste orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent.
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made.
We accept full responsibility for breakages in transit within New Zealand.